Hassle-Free One Step Return Process
Please fill out return form with item serial number if available.
Q & A:
Q: “I just received my package and it looks to be damaged. What should I do?”
A: Often times, even though the box looks to be damaged, the damage is only done to the outside packaging and not the unit itself. Please inspect the unit, and if possible, refuse shipment. If the unit has already been delivered, please open the box to inspect the unit. Upon inspection, if you find the unit to be damage, we will be more than happy to replace the unit free of charge.
Q: “I’m unsure if my unit is working properly. Should I go ahead and return the product?”
A: Many times, one of our Air Quality Specialists can help troubleshoot and resolve your issue over the phone or via email rather than returning the unit. To contact one of our Air Quality Specialists, email at [email protected] or call our toll free number at 800-334-1494. * Unless otherwise noted on the product page.