Company Review: Austin Air Systems
Austin Air’s High-Quality Air Purifiers Allow You to Create a Healthier Indoor Air Environment While Using Less Electricity and on a Budget
By Bianca Herron
12 min read
During these challenging times, it’s more than understandable that you want to ensure your family breathes clean air at all times. While there is a myriad of air cleaning solutions to choose from, an air purifier is a wise choice. Air purifiers eliminate harmful airborne pollutants that can not only make it hard for you and your family to breathe but also trigger allergic reactions and develop severe illnesses.
The first step to creating healthier indoor air in your home starts with researching so you’ll understand the features and technology you need to make the best decision to meet your needs. The best air purifiers have a HEPA filter, which captures up to 99.97 percent of airborne particles, including dust, mold, pet dander, odors, smoke, and other allergens and viruses.
Austin Air Systems is a brand that has carved out its lane in the air cleaner industry for three decades. Austin Air currently offers nine high-quality air purifiers that help you achieve healthy indoor air at home. Whether you are a first-time air purifier buyer on a budget, need an air purifier for your large living room, or a smaller unit for your office, Austin Air offers many air purifiers to meet your needs.
About Austin Air
Austin Air Systems has become the leading indoor air cleaner manufacturer in the United States since its founding three decades ago. With headquarters in Buffalo, N.Y., the company has one of the most extensive manufacturing facilities in the world, producing filters, powder coat paint, metal housing, and more. Unlike its competitors — who use plastic, off-gassing, and polystyrene — Austin Air’s air purifiers are created using solid steel and non-toxic powder coated paint.
The company also stands out with air purifiers equipped with 780 inches of Activated Carbon and 60 square feet of True Medical-Grade HEPA, ensuring a long-lasting filter and eliminating viruses, bacteria, and allergens. While competitor’s air purifiers may come with Activated Carbon, they aren’t equipped with nearly as much as Austin Air’s units, which helps keep your home free of chemicals and VOCs.
Also, the indoor air cleaner manufacturer has been consistently recommended by world-renowned organizations, including FEMA, Red Cross, and the U.S. Department of Housing and Urban Development (HUD), for the effective elimination of gases, wildfire smoke, VOCs, chemicals, natural gas leaks, and other harmful airborne particles.
As a result of the coronavirus and the growing concern for healthier indoor air, Austin Air has provided hospitals, schools, businesses, and households on the West Coast experiencing issues with wildfire smoke with air purifiers. Ultimately, no matter your needs, Austin Air units are the best bet to improve your indoor air quality.
Read on to learn more about Austin Air’s products, features, customer service support, and our recommended product picks.
Air purifiers come with HEPA filters
High-quality and long-lasting filters (up to five years)
No smart features
Purifiers can be noisy on higher fan speeds
- In business for three decades
- Nine high-quality air purifiers
- Recommended by FEMA, Red Cross, the U.S. Department of Housing, and others
Austin Air is one of the leading indoor air cleaner manufacturers in the country. Not only are the company’s units affordable, durable, and low maintenance, they also expertly eliminate harmful airborne pollutants in your home. After reading through dozens of customer service online reviews, we found many customers appreciate Austin Air purifiers’ effective elimination of harmful airborne pollutants. On the other hand, some customers cited poor customer service, and problems with products emitting odors, as well as issues with returning products.
Features and Services
Standard and Junior Series Replacement Filters
Austin Air filters are long-lasting with a five-year life span. All Standard size filters are Model HM400 and measure 14.5” high, while all Junior size filters are Model HM200 and measure 11.5” high. Additionally, the filters for both of its Standard and Junior series are interchangeable. For example, if you buy a HealthMate air purifier and then purchase a HealthMate Plus unit, you can replace your HealthMate filter with a new HealthMate Plus filter.
Additionally, while Austin Air doesn’t offer any additional features — no timer or filter replacement indicators — the company is committed to continuously improving the quality of its filter to ensure they are high-quality, durable, and
These filters work with air purifiers from both the Standard and Junior series:
Standard Replacement Filters
- Bedroom Machine filter – The design of this five-stage filter helps people with sleep-related problems get the rest they need.
- Pet Machine filter – The Pet Machine filter design is for those with furry friends and expertly removes pet dander and pet odors.
- Allergy Machine Filter – The Allergy Machine filter design is for people with asthma, allergies, and mold problems.
- HealthMate Plus filter – The HealthMate Plus Filter’s design is for people exposed to wildfire smoke, VOCs, chemicals, and gases.
- HealthMate Filter – The HealthMate filter is designed to improve your indoor air quality at home, eliminating harmful airborne particles, including odors, gases, and chemicals.
Junior Replacement Filters
- Baby’s Breath Filter – The Baby’s Breath filter expertly cleans the air in your baby’s nursery.
- Allergy Machine Junior Filter – The Allergy Machine Jr filter design is for people with mold, asthma, or allergies.
- HealthMate Plus Junior Filter – The HealthMate Plus Jr filter is designed for smaller spaces, eliminates harmful airborne particles, including VOCs, gases, chemicals, and formaldehyde.
- HealthMate Junior Filter – The HealthMate Junior filter is designed for smaller spaces, eliminates harmful airborne particles, including odors, gases, and chemicals.
According to experts, Austin Air’s air purifiers use energy-efficient PSC motors, meaning your unit may use less than energy than some light bulbs. Ultimately, an Austin Air air purifier can help you save on your energy bill, making it one of the most energy-efficient indoor air cleaner companies on the market today.
Customer Support & Reviews
Austin Air is committed to providing an exceptional customer experience. You can reach the company’s dedicated customer support team via an online inquiry form on its website, phone (800-724-8403), and by mail. Customers can write and mail their inquiry to Austin Air’s customer service team at:
C/O Customer Service
Austin Air Systems, Limited
500 Elk Street
Buffalo, N.Y. 14210
After reading through dozens of customer service online reviews, Austin Air Systems has received positive reviews. While the Better Business Bureau (BBB) has not accredited Austin Air, the company maintains an A+ rating on the business site with only four complaints in the last three years.
In most online reviews, including Amazon and Sylvane, we found most customers are happy with Austin Air products. Many stated their appreciation for Austin Air’s customer service team and the ease of operation and low maintenance of its air purifiers. On the other hand, however, some customers haven’t had the same positive experience. We also found complaints where customers stated the customer service was flawed and that they had problems with the products not working correctly, emitting odors, and issues with returning products.
Austin Air Customer Reviews:
The best. Wonderful.
“The best. Wonderful. The Austin is an air purifier that provides medical quality air similar to that found in hospital operating rooms. I have purchased high-quality air purifiers in the past. They remove some dust and pollen. Austin’s air purifier makes other machines look like a “child’s toy.” After running at high speed for an hour, I can “taste” the air quality difference. Austin removed not only dust and pollen but industrial chemicals, smog, and smoke. I purchased the Austin because of the recent forest fire smoke that for ten straight days completely obliterated the sun. Ground-level air quality was so bad that general health warnings were issued for everyone. News reports stated the air quality was one of the worst in the world, even worse than Mainland China. The Austin cleaned the air, and I was able to be comfortable during the day and night. I caution you to correctly purchase the unit that is recommended for the cubic feet you plan to use it in. Without reservation, I highly recommend the Austin for anyone suffering from allergies, asthma, or breathing problems.”
— Austin Air JJD via Amazon
“I am pleased with our Air Allergy Machine. I wanted to order an Allergy Jr. Purifier, but due to the covid virus, the small machine is not available. However, I will order it as soon as it is available. We have an old carpet in our house, and the machine we ordered has helped a lot with my allergies. I put it in my brother’s bedroom for a few hours, and it took the smell from the room that has been there forever. I then moved it back to our living room, where it works well, and the smell from my brother’s room disappeared in two hours and has not come back. I would highly recommend an Austin Air Purifier.”
— Austin Air Allergy Machine review via Sylvane
This is a must-have for every baby registry!
“My daughter is now three, and she’s had this in her room since birth. This thing is amazing! She’s never had an ear infection and has only been sick once due to a normal cold! This keeps my baby girl fit as a fiddle and allergy-free! This is a must-have for every baby registry! Must have for every household and every baby nursery.”
— Austin Air HealthMate Plus review via Amazon
Air gives off a smoke odor
“I purchased three new healthmate filters for $250 each. One filter was defective, and they replaced it. When I installed the other two in the machines, they gave off a smoke odor. I’ve run them and tested them for at least two weeks, and they still give off a smell of smoke. I’ve had Austins for 12 years and know what the air coming out should smell like. The company refuses to help me, the VP, D****, and other executives refuse to do anything about this. D**** stated they had problems with the carbon leaking out of their filters, but they were ok. They’re not. I am out a lot of money, and that they refuse to make this right is horrible.”
— Problems with product/service complaint via Better Business Bureau
Costs for Austin Air Systems
Due to its extensive product line and variety in air purifiers, Austin Air Systems provides a range of air purifiers that can meet everyone’s budget. The Standard series of Austin Air products range from $595 to $845, while products in the Junior series range between $495 and $845.
With Austin Air, you don’t have to worry about sacrificing quality. For example, if you want the Austin Air HealthMate Plus benefits but prefer a smaller, budget-friendly unit, the HealthMate Plus Jr is a best-bet.
Austin Air’s prices align with competitors, and you can get a quality air purifier between $500 to $1,000. Your air purifier’s purchase comes with an initial filter with a lifespan of up to five years. You are breathing clean air.
Filter Replacement Costs
Depending on the Austin Air purifier you choose, you may need to replace one or more of your filters once each year or every five years. They have filters designed for specific needs, such as the pet machine filter, which is specifically for those with furry friends and expertly removes pet dander and pet odors.
Additionally, you may have to replace filters sooner depending on your air purifier and environment. Replacement filters cost between $40 and $485 each. While this can add up over time, it’s essential to keep your indoor air as healthy and clean as possible.
All Austin Air Systems air purifiers come with a five-year warranty. After purchasing your unit, you must activate your warranty, which you can do on Austin Air’s website on its Warranty page. Additionally, all Austin Air medical-grade True HEPA filters come with a five-year warranty, which you can also register via form on the company’s “Warranty” page. Both warranty forms are easy to fill out, so you should not need help filling them out.
Austin Air Products
Austin Air categories its products into two series: Standard and Junior. The Standard series is best for people suffering from severe asthma and allergies, chemical sensitivities, or COPD during the Junior series.
The HealthMate is Austin Air’s most popular unit in the Standards series, combatting daily indoor pollutants. The Bedroom Machine is also popular, helping people with sleep-related problems get the rest they need.
In the Junior series, the HealthMate Plus Jr is one of the most popular units because it is affordable, energy-efficient, and uses an advanced Activated Carbon filter. The unit also expertly eliminates wildfire smoke, chemicals, and VOCs.
Austin Air Standard Series Product Line at a Glance:
Austin Air Junior Series Product Line at a Glance:
Returns and Shipping
Austin Air’s 30-day return policy allows you to return any product if you’re not completely satisfied. Your product must not be damaged, clean, and have all original packaging and user manuals. You have to contact Austin Air directly to arrange for a return and include your name, address and phone number, the unit’s serial number, proof of purchase (purchase order number) and reason for return. They = will provide a Return Authorization (RA) Number and return address. You will be responsible for the shipping costs and the $25 restocking fee.
Placement For Your Austin Air System
While the design of air purifiers is for use in one room at a time, it can be hard to figure out which room to place your unit in at home. If you can’t decide just yet, don’t fret! Both small and large rooms can benefit from cleaner air if the unit is the right size for the specific room’s coverage area.
For instance, the Allergy Machine is best for large living rooms and bedrooms up to 1,500 square feet. The HealthMate Plus is best for open concepts and conference rooms, while the Bedroom Machine’s design is for small spaces, bedrooms, and offices.
The Bottom Line
Austin Air is one of the leading indoor air cleaner manufacturers in the country. Not only are the company’s units affordable, durable, and low maintenance, they also expertly eliminate harmful airborne pollutants in your home. This includes dust, allergens, smoke, odors, pet dander, chemicals, gases, VOCs, bacteria, and viruses.
With multiple product offerings, each one is easy-to-use and simple to operate. Even better, Austin Air’s units have filters with a five-year life span, come equipped with True Medial-Grade HEPA filters, and cover various square footages to meet your needs. If you have a large living room, the Allergy Machine is perfect with a 1,500 coverage area. If you need a smaller space unit like your bedroom, the HealthMate Plus is a wise choice and helps you sleep better and effectively removes chemicals, gases, and VOCs.
Ultimately, indoor air quality is more important than ever. COVID-19 has swept the world, and, rightfully so, the health and safety of loved ones are a top priority. While we know that home is the safest place of all, our haven can quickly become a place of misery if there is poor indoor air quality.
What’s more, if you or a loved one already have allergies, asthma, or other respiratory problems, a poor indoor air environment can make them worst. Fortunately, Austin Air’s units are designed to effectively remove harmful pollutants and get rid of the annoying symptoms — runny nose, itchy eyes, coughing, and sneezing — you deal with regularly.