Company Review: Alen Air Purifiers
Alen Allows You to Create a Healthier Indoor Air Environment with High-Quality HEPA Air Purifiers that are Top-Performing and Efficient
By Bianca Herron
12 min read
About Alen Air Purifiers
For more than a decade, Alen Corporation has earned a reputation for improving air quality with high-performing and efficient air purifiers. Based in Austin, Texas, Alen offers many high-quality Unitas that help its loyal customers breathe healthier, cleaner air. Alen has also become a trusted leader in the industry, offering air purifiers that provide customers peace of mind and set the standard for clean, healthier air.
Additionally, Alen continues to set itself apart from the competition with indoor air cleaners that are not only stylish, Energy Star certified, and have smart sensor technology, but also by offering the industry’s only lifetime warranty. This means that you can be confident you and your family will breathe cleaner, healthier air for years to come with an Alen air purifier.
Read on to learn more about Alen’s products, features, customer service support, and our recommended product picks.
Pros
True HEPA air purifiers
High CADR ratings
Lifetime warranty
Stylish and sophisticated units
Cons
Purifiers can be noisy on Turbo
Units are a bit heavy
Key Takeaways
- High-performing air purifiers
- Energy Star Certified
- Smart sensor technology
- Care Beyond Pure Air campaign
Alen Air Purifier Products
All of Alen’s products are True HEPA (High-Efficiency Particulate Air) air purifiers, which is the most effective way to clean eliminate harmful airborne pollutants. The company’s units also come with a medical-grade True HEPA (H13) filter that removes up to 99.99 percent of airborne particles as small as 0.1 microns. This includes allergens, dust, mold, bacteria, viruses, and more.
Alen offers top-of-the-line air purifiers that can meet your various needs. If you need an air purifier for a large room, the BreatheSmart 75i covers up to 1300 square feet, while the BreatheSmart Classic covers up to 1,100 square feet. The BreatheSmart 45i is not only a best seller but can also help you and your loved ones sleep better. The BreatheSmart FLEX is a budget-friendly unit that is a wise choice for medium-sized rooms, including bedrooms and offices.
Alen
Alen
Alen BreatheSmart FLEX
Alen BreatheSmart
Alen BreatheSmartAlen Product Line at a Glance:
Quality
After reading through dozens of customer service online reviews, Alen Corp. has received positive reviews overall. Many stated their appreciation for the company’s helpful customer service team, as well as the ease of operation and low maintenance of its air purifiers. On the other hand, some customers cited poor customer service, and problems with the units emitting odors and not working properly.
Features and Services
Although air purifiers are designed for use in one room only, it can be hard to figure out which room to place your unit. If you can’t decide just yet, don’t worry! All room sizes-small, medium, or large — can benefit from cleaner air if the indoor air cleaner is the right size for the room’s coverage area. For example, if the room you’d like to place your unit in is 800 square feet, please ensure you choose an air purifier with a coverage area of at least 800 square feet; otherwise, you won’t get the full benefit of the unit.
The BreatheSmart 75i is best for large living rooms, bedrooms, and offices up to 1,300 square feet, while the BreatheSmart 45i is perfect for rooms up to 800 square feet. If you need a smaller space unit, the T500 expertly cleans the air in rooms up to 500 square feet in size.
Energy Efficiency
As energy prices continue to rise, many people who suffer from allergies are hesitant to run their air purifiers 24/7 so as to not have a high energy bill. Fortunately, Alen air purifiers are Energy Star Certified and have been featured on a number of lists for their energy-efficiency.
Customer Support & Reviews
Alen is committed to providing an exceptional customer experience. The company’s dedicated customer support team can be reached via an online form and chat on Alen’s online “Contact Us” page, phone (800-630-2396), and by mail. Customers can write and mail their inquiry to:
Alen Corporation | 9200 Waterford Centre Blvd. Suite 600 | Austin, Texas 78758
After reading through dozens of customer service online reviews, Alen Corp. has received positive positive reviews. The company has been accredited with the Better Business Bureau (BBB) for more than a decade and maintains an A+ rating on the business site with only three complaints in the last three years.
In most online reviews we found, including Amazon and the Better Business Bureau, most customers are happy with Alen Corp. products. Many stated their appreciation for its helpful customer service team and the ease of operation and low maintenance of its air purifiers. On the other hand, some customers have not had a positive customer service experience with the company. These complaints cited poor customer service and problems with the units emitting odors and not working correctly.
Alen Customer Reviews:
I wouldn’t call it a great value, but it’s worth every single penny.
“I wouldn’t call it a great value, but it’s worth every single penny. We have four dogs in a single-story open design of about 1250 square feet. I instantly noticed a huge improvement in air quality within a short time after turning it on! The auto function works amazingly well. It will be sitting there on its lowest fan speed, having successfully cleaned the air all day/night. The little blue circle indicator light tells you your air is currently at its cleanest. I’ll light up a joint about 20 feet from the purifier, and within a minute or so, I’ll notice the fan speed crank up to its fullest! It’s still super quiet though you can’t hear it with a TV on red indicator light! Then purple! It tells me right away that my air has been polluted, and it’s working to fix it. Within 20 or 30 minutes, the whole house is completely smoke and scent-free! It’s perfect for all you well-to-do stoners such as myself.”
— Alen BreatheSmart 75i review via Amazon
This unit WORKS. Period.
“I needed AIR! Fresh air. Neighboring homes using their wood-burning stoves 24/7, and a roommate who doesn’t think his vape pen leaves any odor. I was suffocating in stinky smoke and beginning to feel hopeless. I had purchased two smaller air purifiers in the past seeking to keep pet dander and dust at bay. Neither were keeping up with clearing the air of this smoke that rolled in during this winter’s extreme cold, yet dry, stretch that increased the frequency neighbors were using their stoves for heat. I decided a real investment in improving air quality was a must. I also wanted a unit that could take on the entire area for my side of the house (~900 square feet), so I began reading tons of reviews on several brands. I also asked my father, who saves EVERY issue of Consumer Reports, if he had an issue that evaluates air purifiers. And, he did. It was from 2015. The Alen BreathSmart was in the top five with great ratings. And was the only model in those five that handled near 1000 square feet. So, I went for this big purchase feeling confident relief was on the way. This unit arrived, and I wasted no time getting this baby fired up, turned on, and went for the high setting. The sensor kicked off red, as I knew it would. Within a couple of hours, it was turning blue. It continued to alternate to reddish than blue. I had trouble for a few days noticing that the house smelled ‘clean.‘ But, I think, because it has been stinky for so many days, my things probably had the smells in them. In the three weeks the BreathSmart has been running, and more vacuuming and Febreezing everything, I think we’re there! The unit is now set on auto, and it kicks on at high, as needed. I do not have my brain constantly fixate on what I’m breathing. I’m just breathing! SO pleased! This unit WORKS. Period.”
— Alen BreatheSmart 45i with Carbon review via Amazon
The unit seemed to work properly for about two months.
“I ordered an air purifier called Alen BreatheSmart HEPA and also ordered a replacement filter (never used). My total cost was $683. The unit seemed to work properly for about two months. However, it provided no benefit, so I moved the unit into storage until November while relocating. At that point, the timer button does not work properly. Instead of a timer, it is controlling the fan speed. The speed button controls the timer. You cannot turn the unit off using the On/Off button. You have to unplug it. This is crazy. The On/Off button also is controlling the fan speed. Nothing works properly. I contacted Alen Corp about this defective product in November, and I asked for a full refund. They offered to send me a replacement unit, but it would not come with the original 60-day guarantee. That is not acceptable as I have no faith in their product for obvious reasons.”
— Customer complaint via Better Business Bureau
Costs for Alen Air Purifiers
Due to its extensive product line and variety in air purifiers, Alen Corporation provides a range of air purifiers that can fit everyone’s budget. Alen’s products range from $199 to $799, and the company’s prices are in alignment with competitors. You can get a high-quality air purifier between $100 to $1,000.
If you cannot pay upfront for one of Alen’s products, you can take advantage of financing options. You can finance your air purifier — choose between three, six, and 12 months — with Affirm’s monthly payments, which apply to orders over $250.
Additionally, with Alen’s indoor air cleaners, you don’t have to worry about sacrificing quality or choosing a unit that clashes with your decor. Alen offers multiple color options for its air purifiers as well as designer panels. For example, you can buy the BreatheSmart 45i, one of Alen’s most popular units, and choose between five color design panels — Brushed Stainless, Espresso, Graphite, Oak, and Weathered Gray — to perfectly match your decor.
Warranty
All Alen air purifiers and filters come with the Alen Forever Guarantee. This lifetime warranty promises to help you and your family breathe healthier, cleaner air for life. Alen also offers a one-year and five-year warranty. The one-year comes with your standard unit, expiring one year after purchase. The five-year and lifetime warranties last much longer and require you to register your product. The lifetime warranty also requires that you enroll in a filter subscription.
After purchasing your unit, you must register your product and activate your warranty online via the online “Support Page.” The warranty form is easy to fill out, so you should not need help filling it out.
Placement for Your Alen Air Purifier
Although air purifiers are designed for use in one room only, it can be hard to figure out which room to place your unit. If you can’t decide just yet, don’t worry! All room sizes-small, medium, or large — can benefit from cleaner air if the indoor air cleaner is the right size for the room’s coverage area. For example, if the room you’d like to place your unit in is 800 square feet, please ensure you choose an air purifier with a coverage area of at least 800 square feet; otherwise, you won’t get the full benefit of the unit.
The BreatheSmart 75i is best for large living rooms, bedrooms, and offices up to 1,300 square feet, while the BreatheSmart 45i is perfect for rooms up to 800 square feet. If you need a smaller space unit, the T500 expertly cleans the air in rooms up to 500 square feet in size.
Alen Philanthropy
Alen is not only passionate about clean air but also about giving back to the communities it serves. Since its founding, the company has donated time to charity and products and has even helped raise money for charities. Due to COVID-19 and the growing concern for healthier indoor air, Alen has ramped up its philanthropic efforts through its Care Beyond Pure Air campaign.
For instance, in 2020, Texas-based Alen Corporation raised more than $7,000 for the Austin Humane Society, donated 40 Alen purifiers to frontline Emergency Room doctors combatting the coronavirus, and donated an air purifier to a loyal customer battling leukemia.
Alen’s compassion and care for breathing clean air have continued in 2021. The company has donated more than 20,000 meals to Central Texas Food Bank, provided over 30,000 PPE masks to local Austin businesses, and donated Alen purifiers to more than 30,000 classrooms across the country.
Ultimately, despite your needs, Alen purifiers are the best bet to improve your indoor air quality. These units not only clean more air but also do it quietly. When you purchase an Alen purifier, no matter who you are — a customer, Alen employee, or charity — you will have peace of mind knowing your unit provides a cleaner, healthier environment. Additionally, you’ll also feel good knowing that the company cares about the communities it serves, going above and beyond to improve the quality of people’s lives through its products.
The Bottom Line
Today, Alen manufactures some of the best indoor air cleaners on the market and offers many units that can fit anyone’s lifestyle and needs. Most importantly, the company offers units that can fit all room sizes, ensuring that you and your family have healthy indoor air at all times.
The overall positive online customer reviews we read are a testament to the brand’s quality and its products. While the costs for Alen’s air purifiers are on par with the industry, not all units are equal to Alen. The company’s air purifiers are high-quality, affordable, durable, and come with neat features, including pink noise, which helps you sleep better.
Alen offers quiet, high-performing air purifiers that can be tailored to meet your and your family’s needs. Its top-rated HEPA air purifiers operate at a whisper-like level and effectively remove harmful airborne pollutants. This means you and your loved ones can rest, enjoy quality time together, or any other little moment that matters while breathing healthy, clean air.
